Client Code of Conduct

Barnes Lake Veterinary Center is committed to providing a safe and welcoming environment that promotes good behavior, trust, and respect for our clients, patients, and team. To maintain this environment, the following behaviors will not be tolerated by Barnes Lake Veterinary Center in our office or on social media:
  • Verbal abuse, disrespectful behavior, malicious comments, or profanity toward staff, clients, or other veterinarians
  • Spreading false, misleading, or malicious rumors or statements about the practice, staff, or other clients, whether in person or on social media
  • Harassment, threats, intimidation, or discriminatory or inappropriate comments or actions
  • Threats of litigation or legal action used as intimidation, harassment, or to pressure staff
  • Unruly or uncontrollable pets that pose a threat to people or other animals
  • Suspected intoxication or impairment of visitors
  • Attempts to contact staff for medical advice outside of business hours
  • Failure to leash, muzzle, or properly restrain pets when requested
  • Refusal to comply with or follow veterinarian or staff instructions
  • Late arrivals: Patients arriving more than 15 minutes late may be asked to reschedule

If the behavior of any person or pet becomes a concern, Barnes Lake Veterinary Center reserves the right to discontinue services immediately, and the individual may be asked to leave. While we hope this policy is never needed, we will take all necessary steps to protect the safety, well-being, and mental health of our staff and visitors.

After-Hours Medical Advice Policy(Required)
Right to Refuse or Discontinue Services(Required)
Refusal to vaccinate pets in accordance with Act 2013-65 is not permitted. The Pennsylvania Rabies Prevention and Control in Domestic Animals and Wildlife Act – Omnibus Amendments applies to all dogs and cats, including cats that live exclusively indoors and never go outside. Rabies vaccination is required for the lifetime of your pet under Pennsylvania law. There is no exemption based on age, and rabies vaccination must be maintained regardless of a pet’s senior status for the lifetime of your pet.(Required)
Cancellation requests must be received at least 24 hours prior to your appointment to avoid a fee Late cancellations or failure to appear (“no-shows”) will result in a fee charged to your account Payment is due in full at the time services are rendered BLVC accepts cash, check, money order, CareCredit, Scratchpay, and credit cards excluding American Express. Prices are subject to change without notice(Required)
Please allow 48 hours for processing refill requests (also applies to walk-in requests) Prescription medications may only be refilled for current patients who have been examined by a veterinarian within the past 12 months and are up to date on required examinations, vaccinations, and any necessary blood work, as determined by the veterinarian. Federal law prohibits the return of prescribed medications(Required)
Digital Signature (First & Last Name)(Required)
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